FAQs

It is recommended to select products based on your dog’s breed, age, weight, and health condition. Each product page contains detailed descriptions to assist in finding the most suitable product for your dog. If further assistance is needed, please feel free to contact our customer support team, who will be happy to offer advice.

Yes, all of our products are manufactured with the highest standards of quality and safety. We adhere to rigorous testing protocols to ensure that our products are safe, non-toxic, and suitable for dogs of all breeds and sizes. Each product is made from carefully selected, high-quality materials and complies with all relevant safety regulations. The well-being of pets is our top priority.

Absolutely. If a product has a quality issue or does not meet expectations, please contact customer service within 14 days of receiving the item, and we will arrange a return or exchange. However, please note that customized products can only be returned or exchanged if there is a quality issue. For more details on the return process and conditions, please visit our return policy page or reach out to customer service.

Once an order is placed, a confirmation email will be sent containing the order details and shipping information. It is important to ensure that the email address provided is correct. If the confirmation is not received, please check the spam folder or contact the customer support team.

If an order modification or cancellation is necessary, please contact our customer support team as soon as possible. We will do our best to accommodate requests before the order is shipped. Please note that customized products cannot be modified, canceled, returned, or exchanged once production has started or the order has been shipped. For non-customized products, once the order is shipped, modifications or cancellations are no longer possible, though a return or exchange may be requested. Please refer to our return policy page or contact customer support for further details.

Yes, international shipping is available. Delivery times may vary depending on the destination. Please check our shipping policy page for further information or contact us for specific delivery times and costs.

Orders typically arrive within 7-14 days. Delivery times may vary depending on the courier, and there may be delays during holidays.

Once an order has been shipped, tracking information will be sent via email. Additionally, you can track your order in real-time by visiting the 'Your Order' section in the footer of our website, using either the order number or the tracking number provided.

We regularly offer promotions and discounts. It is recommended to subscribe to our email newsletter or follow us on social media to be the first to know about the latest offers.

Our team can be contacted through the following methods:

• Email at [customerteam@puptreasure.com]
• Use the chat button in the bottom right corner of the page to contact us, and we will respond within 24 hours.

by visiting the 'Your Order' section in the footer of our website